Terms of Service

These terms are the agreement between you and Bright Coders ("we", "us") for Bright's Social Media Manager (the "Service"). By creating an account or using the Service you accept them. If you use it for a business you confirm you can bind that business.

1. The Service

The Service helps you plan, write with AI, schedule, publish and reply on your own Facebook Pages and Instagram professional accounts, and see how they perform. Features depend on your plan. We may improve, change or remove features, and will give notice of changes that significantly harm you.

2. Your account

• Give accurate details, keep your sign-in secure and tell us if you think someone else has access. You are responsible for what happens under your account.
• You must be 18 or older. One person may not share one login between several businesses.

3. Connecting your social accounts

You connect accounts through the platform's official login. You confirm you own or are authorised to manage them. You can disconnect at any time in the app or in your Facebook settings. We act only on the permissions you grant, and only through official platform APIs.

4. What you may and may not do

• Follow the rules of each platform (Meta's terms and policies, Instagram's community guidelines) and the law, including laws about advertising, consumer protection, copyright and data protection.
• Do not use the Service to post illegal, deceptive, hateful or infringing content, spam, fake engagement, mass identical comments or unsolicited messages, or to impersonate anyone.
• Do not scrape or automate social sites outside the Service, try to break or overload it, or resell it without our written agreement.
• You own your content and are responsible for it. You give us the permission needed to store it and send it to the platforms you choose.

5. AI features and your approval

AI drafts may be inaccurate, incomplete or unsuitable. Nothing is published or sent to your customers unless you approve it (including by pressing Schedule or Publish now, or approving an Autopilot plan). You are responsible for what you approve. Do not enter sensitive personal data into AI features.

6. Credits, plans and payment

• AI actions use credits. Each action shows its cost first and is charged only if it succeeds. Credits have no cash value, are not transferable and your monthly allowance does not roll over beyond what your plan states.
• Paid plans are prepaid for one month at the price shown in Kenya shillings, by M-Pesa or card. A plan does not renew by itself: you renew when you choose. Paying for the same plan adds a month to its end date.
• When a free trial or paid period ends, AI, scheduling and publishing pause until you renew. You can still view your data, use the media library and reply in the Inbox.
• Payments are not refundable except where the law requires it or where we failed to provide the Service. We will correct any payment error promptly.
• We may change prices for future periods with notice.

7. Platform limits and availability

The platforms set rules, limits and outages that we do not control (for example Instagram's daily posting limit, Meta's 24-hour messaging window, token expiry or App Review changes). We work hard to keep the Service available but cannot guarantee uninterrupted service or that a post will always publish; the Service tells you when something did not go out.

8. Suspension and ending

You can stop using the Service and delete your workspace at any time. We may suspend or end access if you break these terms or the law, put the Service or other users at risk, or fail to pay. Where reasonable we will warn you first. When an account ends we delete its data as described in the Privacy Policy.

9. Our rights

The Service, its software, design and name belong to us or our licensors. We give you a limited, non-exclusive right to use it while your account is active.

10. Liability

The Service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or content and decisions that you approve, and our total liability for any claim is limited to the amount you paid us in the three months before it. Nothing here limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. We will tell you about important changes in the app or by email before they apply. Using the Service after that means you accept the new terms.

12. Law and contact

These terms are governed by the laws of Kenya and the courts of Kenya have jurisdiction. Contact: support@example.com.